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Frequently Asked Questions

When will my order arrive?

Orders are processed within 1–2 business days after confirmation and are usually delivered within 3–7 business days from dispatch, depending on your PIN code and courier availability.

How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order using the Order Tracking page on our website.

What payment methods are available?

We support secure prepaid payments as well as Cash on Delivery (COD) at most serviceable locations.

Do you accept returns or replacements?

Yes, we provide refund or replacement support in genuine cases. Requests must be raised within 72 hours (3 days) of delivery, in accordance with our Return & Replacement Policy. Eligibility is subject to verification.

Who bears the return shipping charges?

If a return or replacement is approved due to an issue from our side, we bear the return shipping cost. In other eligible cases, return shipping charges may apply as per our Return & Replacement Policy.

How can I contact westbuy support?

You can contact Westbuy through WhatsApp chat, Instagram messages, support email, or our contact us page. Our support team is available to assist you during working hours.